If a client provides MORE than 24-hour notice, no additional levy shall be incurred, and any pre-paid sessions can be rescheduled with no penalty.
If a client cancels a session LESS than 24 hours to the scheduled time, they forfeit the session fee for that training session.
If cancelling within 24 hours is due to illness, all due effort will be made to reschedule the session with no penalty – as long as the session is rescheduled within 10 business days.
Should the personal trainer cancel a session with less than 24-hour prior notice, the client will be entitled to one free session upon rescheduling. The free session must be redeemed within 7 days of the cancelled session unless extenuating circumstances apply.Should the personal trainer cancel a session with MORE than 24-hour notice, the client is not entitled to a free session, but the training session shall be rescheduled within 7 days to ensure consistency and progress in the fitness program.